Privacy Policy

Last updated: October 29, 2025

This Privacy Policy describes how Dropfeed ("we", "us", "our") collects, uses, and protects your information when you use our websites, products, and services (the "Service").

1. Scope

This Policy applies to personal information we process in connection with the Service. It does not apply to third-party websites, services, or integrations that we do not control.

2. Data We Collect

  • Account Data: name, email address, company, authentication details, and preferences.
  • Usage Data: product interactions, feature usage, timestamps, device and browser info, and approximate location based on IP.
  • Integration Data: data you connect to the Service (e.g., via APIs) as configured by you. You control what data is ingested.
  • Support Data: information you provide in support requests, surveys, and feedback.

3. How We Use Data

  • Provide, operate, and maintain the Service.
  • Improve and develop features, and conduct analytics.
  • Communicate with you about the Service, including updates and security notices.
  • Detect, prevent, and address security or technical issues.
  • Comply with legal obligations and enforce our terms.

4. Legal Bases for Processing

We process personal data under one or more of the following legal bases: performance of a contract, legitimate interests (e.g., to secure and improve the Service), compliance with legal obligations, and consent where required.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with service providers that assist in operating the Service, with your consent, to comply with laws, or to protect rights and safety.

6. Service Providers

We engage third-party processors for hosting, analytics, error monitoring, email delivery, and customer support. These providers are bound by contractual obligations to safeguard personal data and only process it according to our instructions.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

8. Security

We implement reasonable technical and organizational measures to protect information, including access controls, encryption in transit, and auditing. No method of transmission or storage is 100% secure.

9. International Transfers

Information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to processing, and to data portability. You may also withdraw consent where processing is based on consent. To exercise rights, contact us at [email protected].

11. Children's Privacy

The Service is not directed to children under 13 and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us.

12. Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service after changes become effective constitutes acceptance of the updated Policy.

13. Contact

Questions about this Policy? Contact us at [email protected].