Support

A price alert isn't updating — what's going on?

Prices are checked on a schedule based on your plan (more frequently on paid plans). If a retailer changes their page layout we can occasionally miss a price for a short time - use the refresh button on an alert in your dashboard to force an immediate check.

I added a product but the price looks wrong

Some retailers show a different price depending on stock, region, or active promotions at the moment we scrape the page. If a price looks off, open the product page yourself to confirm, then use the refresh button to re-check it.

How do I stop alerts for a product?

Every price drop email has a one-click unsubscribe link for that specific alert, or you can pause or delete any alert directly from your dashboard.

The browser extension isn't showing the tracking button

The button only appears on an actual product page (not category pages or a retailer's homepage) for one of our 165+ supported retailers. Make sure you're signed in via the extension popup, and that you're on a specific product's page.

I'm signed in on the extension but adding a product fails

Make sure you're on a supported retailer's product page. If you're on the Free plan, you may have hit your alert limit - check your dashboard or consider upgrading on the pricing page.

How do I cancel or change my plan?

Manage your subscription anytime from your dashboard's billing settings — this opens Stripe's customer portal where you can upgrade, downgrade, or cancel.

Can I get a refund?

Email us at hello@dropfeed.com with your account email and we'll sort it out.

Do you support retailers outside the UK?

Not yet - Dropfeed currently focuses on UK retailers. If there's a specific UK retailer we don't support, let us know and we'll look into adding it.